What We Do:
Here at Kirkwood we are dedicated to helping Fortune 500 and 100 clients in their pursuit to acquire new business. We have proven that a firm handshake, a great smile and clear communication are the most effective tools in acquiring lifetime customers. We specialize in building relationships with customers in order to tailor our clients’ message to each specific individual. You wouldn’t try to sell a sports car to a 65 year old woman or a minivan to a 25 year old guy, unfortunately with the rise of technology; mass marketing has led big business to do just that and lose money in the process.
Clients and Services:
Kirkwood has worked with an impressive client list and we have a growing number of clients to add to the list with the expansion occurring in the next year. Our current contract includes one of the largest energy supply companies in the world. Our goal is to expand to four more locations within the next 12 months.
We have a contractual agreement with our clients not to use their brand names or logos for advertising purposes. Furthermore, since we are outsourced to represent their brand name for the purpose of acquiring their clients, we leave their logos out to avoid being confused by clients as a customer service department for their accounts. For more information on what clients we are currently working with, please call our office.
At Kirkwood, we provide the unique service of conducting client relations for the companies who outsource our service. We are in charge of increasing market share by acquiring new, quality business for our clients. In addition, we are in charge of retaining these clients and creating long term business relationships.
Imagine you had 10 offices working on new client acquisitions or maintaining existing accounts for your company. If each office had 5 account executives who acquired/retained customers at a rate of 4 per day, that would be 200 new customers daily across the organization and 1,000 per week, with 52,000 per year.
New Market Expansion
- Identifying expansion opportunities for existing products and services.
- Obtaining pricing and market data to educate our clients about their competitors.
- Helping our client to make their services more attractive by keeping them informed about their customers’ needs and wants.
- Creating location specific tools and training procedures that are easily modified in the market.